Digital First Contact Physiotherapists

Provide patients with the right care in the first instance and utilise ARRS funding with a named First Contact Physiotherapist.

Get support now Why digital?
Illustration of female physio next to large phone

What is a digital First Contact Physiotherapist?

What is a digital First Contact Physiotherapist?

Our digital First Contact Physiotherapists (FCPs) work in the same way as they would in person, providing all the same exercise and treatment advice expected of a face-to-face consultation, only via video appointment instead.

Save 30% of GP time: By giving your patients the option of a First Contact Physiotherapist, you could free up as much as 30% of GP appointments, relieving your GPs of unnecessary workload.

ARRS funded: FCPs are available under the Additional Roles Reimbursement Scheme (ARRS), meaning the resource is completely cost-neutral to your surgery.

Improved patient outcomes: Directing patients presenting with MSK-related conditions straight to a physiotherapist ensures they get the right treatment and advice much sooner.

Why choose a digital FCP?

1. Skip recruitment burden

We take care of all the recruitment, onboarding, governance and supervision, ensuring you have FCPs up and running in minimal time.

2. See 98% of MSK patients

Only 2% of all MSK patients require a follow up with a GP, with 84% managed within the service without need for onward referral.

3. Location agnostic

Your digital FCP can provide a service to all surgeries across your PCN, removing the need to find space within your estate for them to practice.

How does funding work?

1. Notify your CCG

Inform your CCG that you are using Push Doctor to provide digital First Contact Physiotherapists to unlock ARRS funding.

2. Begin onboarding process

We'll work with you for a quick and easy integration into your PCN, including recruitment, onboarding, supervision and governance.

3. Evidence use

Push Doctor will provide you with the evidence required to continue accessing the funding from your CCG every quarter.

Meet our physiotherapists

Digital is different. We get it. That’s why it’s important that we are just as thorough when hiring our clinicians as you would be in practice. Our physiotherapists are all trained to the highest standards in assessment, diagnosis and treatment of musculoskeletal conditions, and are regulated by the Health & Care Professions Council.

  • Phin Robinson


    Phin Robinson

    GMC Number:

    Phin graduated with a first class degree in Physiotherapy BSc (Hons) from the University of Hertfordshire in 2001, and went on to study for his Pg dip Orthopaedic medicine in 2006, and MSc in 2010. He is also a member of the MACP. He is a passionate believer in First Contact Physiotherapy and proud to be a physiotherapist.

  • Ryan Bartlett


    Ryan Bartlett

    GMC Number:

    Ryan is an experienced physiotherapist with a history of working in the health care industry, highly skilled in the clinical and operational management of physiotherapy. Ryan’s main area of focus is musculoskeletal physiotherapy and injection therapy.

  • Emma Harris


    Emma Harris

    GMC Number:

    Emma qualified in 2004 from University of East Anglia. She has over 15 years’ experience in acute, community and outpatient physiotherapy in the NHS and the private sector. Her main interest is working with children and adolescent sports injuries, as well as return to activity post-pregnancy.

  • Ben Bradford


    Ben Bradford

    GMC Number:

    Ben has worked in MSK since 2014 and has an MSc in clinical research. His main interest is exercise prescription for chronic MKS disorders and management of lower limb tendon disorders. He is also graduate development manager, working closely with colleagues to support junior staff members to develop into more senior clinical positions.

What our partners say...

Push Doctor provides us with 2.6 WTE first contact physiotherapists. We would never have managed this without them. Lorraine Stratulis, PCN Support Lead for Warrington Innovation Network

How can we help you?

Information pack

Are you thinking of presenting one of our solutions to your team? To help you out, we've put all our services together in one place for you to download.


Onboarding process

A dedicated Account Executive will bring your team up to speed with the ins and outs of our platform, and will support you on an ongoing basis.

Meet the team

Funding options

Our digital FCPs are available to practices and PCNs under the Additional Roles Reimbursement Scheme. Get in touch with us to learn more.

Find out more

A partner you can trust

Healthcare isn’t something to take lightly, that’s why we pride ourselves on the quality of our service. We’re fully regulated by CQC, reviewed by ORCHA, and ISO certified. We also have entire teams dedicated to clinical governance, compliance and data protection.

CQC overall rating of 'Good'
ISO 27001 security certification
Listed on the ORCHA health app library

Ready to get started?

If you’re eager to partner with us, or would just like some further information, speak to a member of our team today.